Eligibility for Returns, Exchange
To initiate a return or exchange, please contact us within the specified time frame of 2 to 45 days from the date of receipt.
Please email us at email: mdizeno.2vn@gmail.com with your order number and reason for return or exchange.
Once your request is approved, we will provide you with further instructions on how to proceed with the return or exchange process.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive your returned item.
Refunds
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us to arrange for an exchange.
Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.